The terms that govern your use of the Spextacle Events platform and services.
Last updated: August 3, 2026
Template, pending legal review
These terms are a template reflecting how Spextacle Events is delivered and operated. They are not legal advice and must be reviewed by qualified counsel before use; a signed order form, service agreement, or data processing agreement will take precedence where one exists.
These Terms & Conditions ("Terms") govern your access to and use of Spextacle Events, our event management and access control platform, together with our websites, portals, registration pages, and scanner applications (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
"Organizer" means the customer that licenses the Service to run one or more events. "Tenant" means the isolated environment provisioned for an Organizer. "Event" (referred to as "Project" in the API and its data model) means an individual event configured within a Tenant. "Attendee" means a person who registers for, is accredited to, or is admitted to an Event. "Event Data" means the data an Organizer and its Attendees submit to or generate within the Service, including registration records, credentials, and scan logs.
You must be at least 18 years old to hold an Organizer or staff account. You are responsible for maintaining the confidentiality of your credentials, for the accounts and devices you issue to your team, and for all activity that occurs under them.
Access to the platform portals is granted by invitation and administered by the Organizer. You must notify us promptly of any suspected compromise so that accounts, badges, or devices can be revoked.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service to plan and operate your own events for the term of your subscription.
You retain all rights to your Event Data. You grant us a limited licence to host and process it solely to provide, secure, and support the Service.
As the party that decides what is collected and why, you are responsible for the lawfulness of your registration forms and accreditation process, for providing Attendees with the required privacy notices, for obtaining any consent required (including for photographs, sensitive data, and sharing details with sponsors or exhibitors), and for configuring retention that matches your obligations.
You are responsible for the accuracy of the access rules, tiers, zones, time windows, and approval stages you configure, and for the decisions your staff take using the Service.
You agree not to misuse the Service, including by attempting to gain unauthorized access to another tenant or account, probing or interfering with platform security or availability, reverse engineering any part of the platform, circumventing scanning, credential, or licensing controls, uploading unlawful or malicious content, or using access, attendance, or location records for unlawful surveillance, discrimination, or profiling.
You may not resell, sublicense, or provide the Service to third parties as your own product without our written agreement.
The Service evaluates the access rules you configure and records the outcome. It is a decision-support and record-keeping system: final admission, refusal, evacuation, and safety decisions rest with your staff, your venue, and the relevant authorities. The Service is not a life-safety, emergency, or crowd-safety system and must not be relied upon as one.
The scanner application is designed to keep working without connectivity. When offline it applies a deny-first policy, credentials it cannot verify against its encrypted local manifest are refused, and reconciles its scan log when it reconnects. You are responsible for briefing on-site staff on how to handle denials and for maintaining a manual fallback process.
Unless expressly agreed in writing, we do not supply scanning devices, badge printers, consumables, or venue connectivity. You are responsible for procuring and securing them, for keeping devices patched and access-controlled, and for reporting lost or stolen devices so their credentials can be revoked.
Paid plans are billed in advance on a recurring basis, or per event where an order form specifies, according to the plan you select. Fees exclude taxes, duties, and withholding, which are your responsibility. Unless otherwise stated, fees are non-refundable except where required by law. We may change pricing with reasonable advance notice, effective at your next renewal.
Where your plan is metered, for example by tenant, event, or attendee volume, usage beyond the contracted allowance may be invoiced at the rates in your order form.
Where you sell tickets through the Service, payments are processed by third-party gateways under your own merchant accounts. You are the merchant of record for those transactions. Ticket pricing, invoicing terms, cancellation and refund policies, and any chargeback liability are yours, and you are responsible for communicating and honouring them with Attendees.
The Service integrates with third-party products including payment gateways, email and SMS delivery providers, badge printer drivers, and venue systems. We are not responsible for the availability, content, or practices of any third-party service, and your use of them is governed by their own terms.
We target 99.9% availability for the hosted platform and aim to schedule maintenance outside event hours where we have visibility of your event calendar. We do not guarantee uninterrupted or error-free operation and may modify, suspend, or discontinue features from time to time.
Enhanced availability commitments, event-day standby, and support response targets apply only where they are set out in a signed order form or service level agreement.
Features described on our websites or in discussions as planned, upcoming, or "coming soon" are not committed deliverables, and features made available for early access are provided as-is and may change or be withdrawn. Do not enter into any commitment in reliance on functionality that is not generally available in your subscription.
The Service and all associated software, templates, documentation, and trademarks are owned by Spextacle or its licensors. Feedback you provide may be used to improve the Service without obligation to you. Nothing in these Terms transfers ownership of your Event Data, brand assets, or event content to us.
Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under these Terms. We recognise that event manifests, guest lists, and access rules for high-profile events are sensitive, and we handle them accordingly.
Our processing of personal data is described in our Privacy Policy and, where applicable, governed by a data processing agreement covering roles, sub-processors, security measures, transfers, and deletion.
Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will prevent every instance of unauthorized entry, credential misuse, or fraud.
To the maximum extent permitted by law, Spextacle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from your use of the Service. Our aggregate liability is limited to the fees paid by you for the Service in the twelve months preceding the claim, except where such limitation is not permitted by law.
We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that threatens its security or availability. Where practical, and particularly during a live event, we will give notice and an opportunity to remedy before suspending.
You may stop using the Service and cancel your subscription at any time, subject to the terms of your plan. Following termination we will make your Event Data available for export for the period stated in your agreement, after which it is deleted in line with our Privacy Policy.
These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction stated in your order form, without regard to its conflict-of-laws principles.
We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance.
If you have questions about these Terms, please contact us at legal@spextacle.com.